Medical CRM

Detailed features identified from the addiction therapy & clinical operations platform
Total accounts
0
Appointments
0 +
Appointments
50 +
Appointments
0 +

Live dashboard

Personalised clinical and operational overview with goal tracking

Personalised daily greeting

Shows admin's name, today's date, and a plain-English summary of pending tasks, appointments, and records awaiting review

Live status indicator

Green "Live Dashboard" badge confirms data is real-time, not cached — critical for clinical handovers

Goal progress ring

Donut chart shows fundraising/revenue progress as a percentage (74%) with raised vs target amounts ($84.2K / $114K)

Pending task counter

Highlights outstanding action items directly on the dashboard so nothing gets missed at shift start

KPI metric cards

Five live metric tiles — Accounts, Appointments, Calls, Contacts, Contracts — each with a growth or pending status indicator

Records awaiting review

Flags the count of patient/client records that require clinical or admin sign-off before they are finalised

Accounts management

128 active accounts with 10% month-on-month growth

Patient & client account creation

Create individual or organisational accounts for patients, referral sources, and partner agencies

Account profiles

Centralised record per account holding demographics, clinical notes, billing history, appointments, and documents

Account growth tracking

Dashboard shows +10% month-on-month growth to monitor patient census and referral pipeline

Contact management

214 contacts linked to accounts — supports multiple contacts per account (patient, guarantor, emergency contact, referrer)

Global search

Search across all accounts, appointments, billing records, and contacts from the top navigation bar

Contract management

31 active contracts with a pending indicator (2 pending) for unsigned or expiring agreements

Appointments & scheduling

42 total appointments with 6 new bookings today

Appointment booking

Schedule clinical appointments linked to patient accounts with provider assignment and location/room details

Today's appointments counter

Dashboard badge shows +6 today so front-desk staff see daily load without opening the scheduler

Full calendar view

Dedicated Calendar module for day, week, and month views of all scheduled appointments and events

Appointment reminders

Automated reminders (linked to notification system) reduce no-show rates for therapy sessions

Recurring session scheduling

Set up recurring therapy appointments for ongoing treatment plans without manual re-booking

Appointment-linked billing

Appointments feed directly into Billing Logs to auto-generate claims or invoices on session completion

Medical billing & billing logs

Full billing lifecycle from claim creation to payment reconciliation

Billing logs

Dedicated Billing Logs module in the top nav — a full chronological ledger of all billing events per account

Clinical claim generation

Convert completed appointments into insurance claims with CPT/ICD code mapping for therapy and addiction services

Invoice creation & delivery

Generate patient-facing invoices with itemised session charges, co-pays, and outstanding balance breakdowns

Payment recording

Log payments from insurance payers, patients, and guarantors against specific claims or invoices

Insurance payer management

Store and manage payer details, contract rates, and authorisation requirements per insurance plan

Claim status tracking

Track each claim through submitted, pending, approved, denied, and appealed stages with status badges

Denial & appeal management

Log denial reason codes, attach supporting documentation, and resubmit corrected claims from within the record

Co-pay & deductible tracking

Calculate and display patient responsibility amounts after insurance adjudication for accurate billing

Donation revenue tracking

Separate donation revenue stream with monthly breakdown chart, revenue vs target comparison, and Full Report view

Revenue goal tracking

Visual progress ring shows $84.2K raised against a $114K target (74%) — links fundraising to operational billing in one view

Calls & communication

76 calls logged with +15 this week growth indicator

Call log module

Dedicated Calls section in the top navigation for logging and reviewing all inbound and outbound calls

Call notes & outcomes

Attach notes, outcome tags, and follow-up tasks to each logged call for clinical continuity

Weekly call volume tracking

Dashboard shows +15 calls this week so management can monitor referral intake and patient contact activity

Call-to-account linking

Associate each call with an existing patient account or create a new account record from a call entry

Inbox

Built-in inbox visible on the dashboard with "View All" — centralises messages and communication threads alongside call logs

Notification centre

Top-bar notification bell with an unread count badge for alerts on appointments, tasks, and messages

Reporting & analytics

Revenue vs target charts, monthly breakdowns, and growth indicators

Donation revenue chart

Monthly revenue vs target line/bar chart for 2025 with full report drill-down link

Goal progress visualisation

Real-time donut ring chart comparing raised amount to fundraising/billing target

Growth delta indicators

Every KPI card shows a directional growth figure — monthly, weekly, or daily — for rapid performance assessment

Full report exports

"Full Report" link on the revenue chart suggests exportable detailed reports for billing audits and board presentations

Period-based filtering

Monthly breakdown view for 2025 suggests selectable date range filters for all reporting sections

Platform & administration

User access, navigation overflow, and system configuration

Role-based admin access

Admin user role visible in the greeting and top-bar profile — supports tiered access for clinicians, billers, and managers

Overflow navigation ("...")

Expandable top-nav with additional modules beyond the visible primary tabs — platform scales to more feature areas

Platform-wide search

Single search bar spans all modules — accounts, appointments, billing logs, contacts, and more

Web-based SaaS platform

Fully browser-based; no desktop install required — accessible from clinic workstations and remote locations

User profile management

Top-right avatar with user settings, role display, and session management

Platform & integrations

Infrastructure, security, and third-party connectivity

Cloud-hosted, 99.9% uptime SLA

Redundant UK-based servers; auto-failover and daily backups

AES-256 encryption

All data encrypted in transit (TLS 1.3) and at rest

Open REST API

Integrate with payroll, HR, CCTV, and access-control systems

Payroll export

Export shift hours in Xero, QuickBooks, and Sage-compatible formats

In-app messaging

Encrypted 1-to-1 and broadcast messaging between staff and supervisors

Multi-device support

Full-featured web app + iOS/Android guard app + manager tablet view

GDPR compliance tools

Data retention policies, right-to-erasure workflows, consent management

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